Refund policy

Last updated: October 24, 2026

At Panora Home, we want you to love your kitchen tools. If something isn't right, we'll make it right.

Damaged, defective or wrong items

If your item arrives damaged, defective, or is not what you ordered, email us at asapszshop@gmail.com within 30 days of delivery with your order number and a photo of the problem. We will send you a free replacement or a full refund, whichever you prefer. You do not need to send the item back.

Change of mind

If you change your mind, you can return an item within 14 days of delivery, as long as it is unused and in its original packaging.

• Please email us first at asapszshop@gmail.com with your order number. Returns sent without contacting us first cannot be accepted.
• We will reply with the return address and instructions.
• Return shipping costs are paid by the customer and are not refundable.
• Once we receive and check the item, we will refund the item price to your original payment method.

Non-returnable items

For hygiene reasons, items that have been used or are not in their original packaging cannot be returned for change of mind.

Refunds

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank.

Lost parcels

If your order has not arrived within 30 business days of purchase, please contact us and we will help track it down, or send a replacement or a refund.

Contact

Questions? Email us at asapszshop@gmail.com and we will be happy to help.